Sektionen

• New Millenium, New Management: Emerging Best Practices in Public Management
• The Search for Excellence in Public Administration: Quality Management in Action
• Public Administration in the Age of Internet: Innovative Uses of New Technology
• The Citizen is King: The New Emphasis on Citizen Service

Teilnehmende Verwaltungen

• Improving Relationships between Administration and Citizens. Spain’s Public Administration Projects on Efficiency and Quality Targets, Ministry of Public Administration (E)
• Improving Training and Consulting Services for the Public Sector: a TQM approach, Institute for Continuing Training / National Centre of Public Administration (GR)
• The Stairway – a New System for Improved Service, Quality and Efficiency. The Modern Way of managing the Global Trade, based on Risk Analysis and the Client in Focus, The Swedish Board of Customs (S)
• The Quality Approach: a Key Element in the Landes DDAF Strategy Geared Towards Users, „Landes“ Local Administration of Agriculture (F)
• Project of Personnel Management, Ministry of Finance, City State of Bremen (D)
• The Public Employment Service in Ringkoebing Amt (DK)
• The Keys of the City – The Municipality of Siena opens its Doors to the Third Millenium (I)
• Keski-Uusimaa Tax Office (FIN)
• Customer orientation is our success! District Administration Zell am See (A)
• The Quality Plan of the „Comunidad de Madrid“, Regional Government of Madrid (E)
• Open Customer Systems in the Swedish Public Employment Service, Swedish National Labour Market Board (S)
• Implementation of the Freedom of Information Act in Ireland, Department of Finance (IRL)
• Tax Consolidation Project, Office of Revenue Commissioners (IRL)
• Warwickshire County Council County Treasures Department (UK)
• Europa Plus – Intranet of the E.U. Commission, European Commission Modernisation through the Citizen’s One-Stop-Shop, (P)
• National Office for Familiy Allowance for Employees (B)
• Total Quality Management, National Statistics Institute (P)
• Parthenay’s Electronic Administration Experiment, Parthenay’s District (F)
• Description of Amaroussion Municipality Quality System (GR)
• St. Mary’s College (UK)
• Lahti Region Educational Consortium (FIN)
• Help - @mtshelfer online: a new quality in one stop government, Federal Ministry of Finance (A)
• A Local management modernisation experience, City Council of Barcelona (E)
• Incorporation of Companies: Simplification, National Network of Business Formalities Centres (P)
• Quality Management in the Federal Office of Administration, Federal Office of Administration (D)
• The Self-Service Access System to the Road Traffic Registry, The Road Traffic Registry, the Swedish National Road Administration (S)
• Department of Education and science: return to students of marked examination scripts to facilitate appeals, Department of Education and Science (IRL)
• Quality Management at the ANPE, National Employment Agency (F)
• Implementing Quality Management: The Odyssey of Luxembourg’s Maritime Administration, Ministry of Transport (L)
• Electronic Filing of Data regarding Tax Returns and payments, Revenue Department, Ministry of Finance (I)
• City of Passau (D)
• Abonet-Unit, City of Turku (FIN)
• The Municipality of Bologna on the way to continuous improvement (I)
• We can’t make it fun, but we can make it easier, Dutch Tax and Customs Administration (NL)
• Customs and Tax, Denmark Region Aarhus (DK)
• National Employment Office (B)
• Inland Revenue Accounts Office Cumbernauld (UK)
• Hernion Central Hospital (DK)